Just published on JMJ Facebook Site:
"Dear Jean-Michel Jarre box set customers,
unfortunately there were unexpected issues with our eCommerce service provider for the Jean-Michel Jarre box sets. Due to these issues were are looking for an alternative provider and we want to apologize for any inconvenience caused and we will take responsibility in this matter.
You, the fans, are one of the most valuable assets to Sony Music, as a record company, and we with support of the Jean-Michel Jarre Management, will do everything in our power to solve your issues regarding your order at the official JMJ artist store.
Please contact us via email@example.com
stating your issue including order ID and eMail-address used for your order, and we will get back to you as soon as we can. Since, again this is unexpected, we might need a few days to get back to you.
Thanks for your patience and again, apologies for any inconvenience caused.
Sony Music Entertainment Germany"
Let's see how serious they take our complains...